Privacy Policy
This Privacy Policy explains how Precision Pipe & Power (Pty) Ltd ("we", "our", "us") collects, uses, shares and protects personal information when you visit our website or engage us for services. We process personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA").
1. Who We Are
Precision Pipe & Power (Pty) Ltd
Registration number: [To be inserted]
Registered address: [To be inserted]
Email: info@pppsolutions.co.za
Phone: 083 578 8388
For the purposes of POPIA, we act as the responsible party in respect of the personal information described in this Policy.
2. Information We Collect
We collect personal information that you provide to us directly, for example when you:
- complete the request-a-quote form on our website;
- contact us by phone, WhatsApp or email;
- engage us to provide services, including for property inspections, repairs and Certificates of Compliance.
The information we typically collect includes:
- your name and surname;
- contact details (phone number, WhatsApp number, email address);
- the province, city or area, and the address of the property where the work is to be performed;
- the type of service you are enquiring about and details about the issue;
- where applicable, information required for compliance certificates and invoicing.
We may also collect limited technical information about your visit to our website, such as basic device, browser and usage information, where this is necessary for the operation and security of the website.
3. How We Use Your Information
We use personal information to:
- respond to your enquiry and arrange a quotation, inspection or service;
- communicate with you about an active job, including scheduling, scope, materials and completion;
- issue invoices and process payments;
- prepare and issue Certificates of Compliance and related documentation;
- maintain records as required by law and our internal record-keeping standards;
- improve our services, communications and website.
4. Lawful Basis for Processing
We process personal information on one or more of the following POPIA-aligned grounds:
- Consent — for example, when you submit your details through our website forms.
- Performance of a contract — to provide the services you have requested.
- Compliance with a legal obligation — for example, record-keeping for tax, regulatory or compliance certificate purposes.
- Legitimate interests — to operate, secure and improve our services and website, in a manner that does not unreasonably impact your rights.
5. Sharing With Third Parties
We may share personal information with trusted third parties where it is necessary to deliver our services. These may include:
- technicians, sub-contractors and suppliers engaged to assist with the work;
- professional advisors (such as accountants, attorneys and insurers) where reasonably required;
- third parties involved in a property transfer, such as estate agents and conveyancing attorneys, where you have asked us to assist with COC documentation;
- service providers that support our business, such as IT, communications and payment providers;
- regulators or authorities, where we are legally required to disclose information.
We require third parties who handle personal information on our behalf to apply appropriate security and confidentiality measures.
6. International Transfers
If we transfer personal information outside of South Africa, we will only do so where the receiving party is subject to laws or contractual arrangements that provide an adequate level of protection in line with POPIA.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration and destruction. While no method of transmission or storage is completely secure, we work to safeguard the information you share with us.
8. Retention
We retain personal information only for as long as it is needed for the purposes set out in this Policy, or for as long as we are required to retain it by law (for example, for tax or compliance certificate record-keeping). After that, the information will be deleted or anonymised.
9. Your Rights
Subject to POPIA, you have the right to:
- request access to the personal information we hold about you;
- request that incorrect or outdated information be corrected or updated;
- object to processing in certain circumstances;
- request that your information be deleted, where this is permitted by law;
- withdraw consent, where processing is based on consent (without affecting prior lawful processing);
- complain to the Information Regulator (South Africa) if you believe your rights have been infringed.
To exercise any of these rights, contact us at info@pppsolutions.co.za.
10. Cookies and Website Analytics
Our website uses minimal scripts that are necessary for the site to function. Where we use any analytics or marketing tools in future, we will update this Policy and, where required, request your consent.
11. Children
Our services and website are not directed at children. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent version. We encourage you to review this Policy periodically.
13. Contact
If you have questions about this Privacy Policy or how we handle your information, please contact us at info@pppsolutions.co.za or 083 578 8388.
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